Frequently Asked Questions

1. Do I need to register to place an order?
Yes, registration is necessary for you to make a purchase at Click HERE to create a FREE account with us. As a registered member, you are able to track your purchases and be notified of Fabulous Mom’s latest promotions. 

2. Are my information safe with you? 
Definitely! Fabulous Mom will keep your information discreet. All information that you’ve provided to us during registration and ordering at our website are kept safe, confidential and will not be shared with any third parties. You can click HERE view our Privacy Policy for more information.

3. How do I place an order?
Placing an order is easy. We have made a tutorial to show you step-by-step on how to make an order. You can view it HERE.

4. Can I change / cancel my order? 
Yes, please call our Online Team at +6017-222 8121 as soon as possible and we will modify your order accordingly.If the items of your order have been shipped, we will contact you to return the items back and you will be reimbursed in the form of store credit of the price paid. A processing fee of RM6 (for Peninsular Malaysia) and RM 9 (for Sabah & Sarawak) will be charged and deducted from the store credit.

5.What is Voucher Code?
Voucher code is a shortcode that carries cash value of specific amount. On your checkout to purchase from our website, you can apply the voucher code and you will get a discount of the value that the voucher code is entitled for. 

6. What is your Return Policy?
Returns and exchange is only applicable for non-sale items and Fabulous Mom will issue Voucher Code equivalent to the amount of the item for all returns (No Cash Refund). A processing fee of RM 6 (Peninsular Malaysia) and RM 9(For Sabah and Sarawak) will be charged for each returned item. Please contact our Online Team at [email protected] or call +6017 222 8121 for assistance. Kindly read our guidelines at our Returns & Exchange page.

7. Where do you ship to?
We ship internationally. You can check our Shipping & Delivery page HERE for more details on the shipping rates and courier services.

8. How to get and redeem Shopping Point? 
Now you can shop and collect points. You just need to spend minimum of RM100 in a single order/receipt, exclude shipping fees and taxes. Every RM100 = 100point equivalent to RM2. You can click HERE for more details.

9. How can I track my orders? 
You can click HERE to visit our Track My Order page.