Returns And Exchanges
What is your Return Policy?
Fabulous Mom only provide returns for all items except for Best Buy, Clearance and Sales items. We DO NOT offer CASH REFUNDS. However, we will issue Voucher Code back into your account. Exchange request can be made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone.
A processing fee of RM 6 (Peninsular Malaysia) and RM 9 (For Sabah and Sarawak) will be charged for each returned item.
The following guidelines apply:
* Exchanges cannot be accepted on worn, soiled, stained or washed merchandise
* Items to be sent back to us with their original packaging, in a re-sellable condition
* Discounted / special priced / clearance items are final sales and will not be eligible for exchanges
* Pre-order items are non-refundable, non-exchangeable and non-returnable.
* Exchange Items should be sent to us at Customer's own cost.
* Delivery or shipping fees are not refundable.
* Delivery fee for the replacement items is to be borne by the customers.
* For replacement items of lower value, the excess amount will be credited into customers' accounts with us in the form of store credit (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference.
We regret that we cannot be responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.
We reserved the right to decline the returned items if the above requirements are not fulfilled
* Goods not returnable due to hygiene purposes and/or supplier's policy includes but not limited to the following items: panties
- baby carriers
1. Will you refund me my delivery charge?
Shipping costs are borne by the customer and we are not liable until item reaches our office.
2. I have been refunded the incorrect amount.
Do email us at [email protected] and we will update your store credit accordingly.
3. Have you received my returned items?
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
4. I returned an item and it was incorrectly refunded or replaced.
Do email us at [email protected] and we will check on your orders accordingly.
5. Can I return items bought with a Fabulous Mom cash voucher?
Yes. Please email to [email protected] Once returned, we will reimburse you in the form of store credit.
6. Can I cancel or return a Fabulous Mom cash voucher?
No, I’m sorry you can’t. Please ensure that you are absolutely certain before purchasing a cash voucher.
7. Can I come and return in person?
Yes, but you must make an appointment first before you pay us a visit! Email us at [email protected] or call our hotline at+6017-222 8121
8. How long it will takes for refund?
For refund process it will takes within 7 - 14 working days.
Kindly contact us at [email protected] to enquire if the item you would like to return falls under the category of non-returnable goods.