Return and Exchange Policy

What is your Return Policy?

Fabulous Mom only provide returns for all items except for Best Buy, Clearance and Sales items. We DO NOT offer CASH REFUNDS. However, we will issue Voucher Code back into your account. Exchange request can be made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone.

The following guidelines apply:
  1. Exchanges cannot be accepted on worn, soiled, stained or washed merchandise
  2. Items to be sent back to us with their original packaging, in a re-sellable condition
  3. Discounted / special priced / clearance items are final sales and will not be eligible for exchanges
  4. Pre-order items are non-refundable, non-exchangeable and non-returnable.
  5. Exchange Items should be sent to us at Customer's own cost.
  6. Delivery or shipping fees are not refundable.
  7. Delivery fee for the replacement items is to be borne by the customers.
  8. For replacement items of lower value, the excess amount will be credited into customers' accounts with us in the form of store credit (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference.

We regret that we cannot be responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.

We reserved the right to decline the returned items if the above requirements are not fulfilled

Goods not returnable due to hygiene purposes and/or supplier's policy includes but not limited to the following items: 

  • Panties
  • Breastpumps
  • Toiletries
  • Cream,
  • Lotion,
  • Baby Carriers

Yes, registration is necessary for you to make a purchase at fabulousmom.com. Click HERE to create a FREE account with us. As a registered member, you are able to track your purchases and be notified of Fabulous Mom’s latest promotions. 

Definitely! Fabulous Mom will keep your information discreet. All information that you’ve provided to us during registration and ordering at our website are kept safe, confidential and will not be shared with any third parties. You can click HERE view our Privacy Policy for more information.

Placing an order is easy. We have made a tutorial to show you step-by-step on how to make an order. You can view it HERE.

Yes, please call our Online Team at +6017-222 8121 as soon as possible and we will modify your order accordingly.If the items of your order have been shipped, we will contact you to return the items back and you will be reimbursed in the form of store credit of the price paid. A processing fee of RM6 (for Peninsular Malaysia) and RM 9 (for Sabah & Sarawak) will be charged and deducted from the store credit.

Voucher code is a short code that carries cash value of specific amount. On your checkout to purchase from our website, you can apply the voucher code and you will get a discount of the value that the voucher code is entitled for. 

Returns and exchange is only applicable for non-sale items and Fabulous Mom will issue Voucher Code equivalent to the amount of the item for all returns (No Cash Refund). A processing fee of RM 6 (Peninsular Malaysia) and RM 9(For Sabah and Sarawak) will be charged for each returned item. Please contact our Online Team at orders@fabulousmom.com or call +6017 222 8121 for assistance. Kindly read our guidelines at our Returns & Exchange page.

We ship internationally. You can check our Shipping & Delivery page HERE for more details on the shipping rates and courier services.

Now you can shop and collect points. You just need to spend minimum of RM100 in a single order/receipt, exclude shipping fees and taxes. Every RM100 = 100point equivalent to RM2. You can click HERE for more details.

You can click HERE to visit our Track My Order page.

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