Return and Exchange Policy
What is your Return Policy?
Fabulous Mom only provide returns for all items except for Best Buy, Clearance and Sales items. We DO NOT offer CASH REFUNDS. However, we will issue Voucher Code back into your account. Exchange request can be made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone.
The following guidelines apply:
- Exchanges cannot be accepted on worn, soiled, stained or washed merchandise
- Items to be sent back to us with their original packaging, in a re-sellable condition
- Discounted / special priced / clearance items are final sales and will not be eligible for exchanges
- Pre-order items are non-refundable, non-exchangeable and non-returnable.
- Exchange Items should be sent to us at Customer's own cost.
- Delivery or shipping fees are not refundable.
- Delivery fee for the replacement items is to be borne by the customers.
- For replacement items of lower value, the excess amount will be credited into customers' accounts with us in the form of store credit (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference.
We regret that we cannot be responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.
We reserved the right to decline the returned items if the above requirements are not fulfilled
Goods not returnable / exchangeable due to hygiene purposes and/or supplier's policy includes but not limited to the following items:
- Nursing Bra
- Nursing Wear
- Breast Pumps
- Baby Carriers